Your service is our top priority
Professional secret shopper services for hotels and resorts worldwide.
Our Secret Shopper Services
At Insightful Destinations, we provide professional secret shopper services specifically designed for the hospitality industry. Our team of experienced evaluators visits hotels anonymously to assess every aspect of the guest experience.
We help hotel managers and owners identify areas for improvement and maintain the highest standards of service excellence.
What We Evaluate
Guest Experience
We evaluate the entire guest journey from reservation to check-out, including staff interactions, response times, and problem resolution.
Room Quality
Our detailed room inspections cover cleanliness, maintenance, amenities, comfort, and whether the room matches advertised descriptions.
Facilities & Amenities
We assess all hotel facilities including pools, fitness centers, spas, business centers, and public areas for cleanliness and functionality.
Food & Beverage
Our evaluations include all dining options, room service, quality of food, presentation, and value for money.
Our Process
Initial Consultation
We work with you to understand your specific needs and areas of concern.
Anonymous Evaluation
Our professional evaluators visit your property as regular guests, experiencing all services firsthand.
Detailed Reporting
We provide comprehensive reports with specific observations and actionable recommendations.
Implementation Support
We offer guidance on implementing improvements and can conduct follow-up evaluations to measure progress.
Ready to elevate your guest experience?
Our secret shopper services help hotels and resorts identify blind spots and improve service quality. Let us help you see your property through your guests' eyes.